Privacy Policy

Privacy Policy: Text Marketing, E-Commerce Data, and Security

Queue is a skincare brand selling products online. We value your privacy and are committed to protecting your personal information. This Privacy Policy details how we collect, use, and protect data related to our online storefront, cookie tracking, financial security, and text message marketing campaigns.

Our website and online store are hosted on the Squarespace platform, which provides the e-commerce framework allowing us to sell our skincare products to you.

1. Text Marketing Consent and Notifications

By subscribing to Queue’s text notifications, you provide your prior express written consent to receive recurring automated marketing messages, cart reminders, and transactional order updates.

  • Automated Technology: Messages may be sent using an automatic telephone dialing system (ATDS) or similar automated technology to the phone number you provided.

  • Non-Mandatory Enrollment: Consent is not a condition of purchase. You do not have to opt-in to buy skincare products from our online store.

  • Message Frequency and Cost: Message frequency varies based on user interactions (such as abandoned checkout carts or new product drops). Standard message and data rates may apply from your wireless carrier.

2. Opt-Out and Customer Support Instructions

You retain full control over your messaging preferences and can revoke your consent at any time.

  • How to Opt-Out: Reply STOP, END, CANCEL, UNSUBSCRIBE, or QUIT to any text message received from Queue to instantly unsubscribe. You will receive one final text message confirming your opt-out.

  • How to Get Help: Text HELP to the number you received messages from, or contact our customer support team directly at 347- for assistance with your subscription.

3. Information Collected and How It Is Used

To manage our online storefront and deliver text campaigns, Queue collects the following personal information:

  • Contact Information: Your phone number, email address, and shipping/billing addresses collected during checkout or sign-up forms. We use this to fulfill product orders and send text alerts regarding your interest in our skincare line.

  • E-Commerce Activity: Information regarding items added to your online shopping cart or your overall purchase history. This data helps us send tailored skincare product recommendations, promotional offers, and shopping cart reminders.

4. Cookie Tracking and Analytics (Squarespace Platform)

When you visit our store, Queue and our hosting platform, Squarespace, use cookies and similar technologies to run the website efficiently and analyze traffic.

  • Functional and Required Cookies: These necessary cookies are always used to allow Squarespace to securely serve this website to you. They handle essential e-commerce capabilities like maintaining your active login and keeping items in your shopping cart.

  • Analytics and Performance Cookies: Only after you acknowledge our cookie banner, Squarespace analytics cookies are dropped on your browser. These allow us to view aggregated site traffic, customer activity, and cart abandonment rates to improve your shopping experience.

  • Managing Cookies: You can adjust your browser settings to refuse cookies or update your preferences via our on-screen cookie consent manager.

5. Payment Security and PCI Compliance

The security of your financial data is our highest priority.

  • PCI-DSS Certified: Squarespace handles our integrated checkout framework. All payment processing complies strictly with the Payment Card Industry Data Security Standard (PCI-DSS).

  • Data Encryption: Your full credit card numbers and financial credentials are encrypted directly through our payment gateways (such as Stripe, Square, or PayPal). Queue never stores, sees, or retains your raw credit card information on our servers.

  • Secure Connection: All data transmissions during our checkout process are fully encrypted using Transport Layer Security (TLS) version 1.2 or higher.

6. Mandatory Mobile Privacy Disclosure

Queue strictly protects your mobile data. No mobile information will be shared with or sold to third parties or affiliates for marketing or promotional purposes. All the above data categories exclude text messaging originator opt-in data and consent; this specific information will not be shared with or sold to any third parties under any circumstances.

7. Third-Party Service Providers

We share your information exclusively with secure, third-party text messaging platforms, e-commerce applications, and payment processors that directly facilitate the delivery, management, and fulfillment of Queue's services. These service providers are legally and contractually restricted from using or storing your personal information for any purpose other than executing Queue’s services.